General
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| General
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Q: Who is eligible for home care?
A: To receive home care services you must be under the care of your physician and meet the requirements of your insurer. Your physician or the hospital’s discharge planner may refer you, or may call us directly. |
Q: Who pays for home care?
A: Eligible home health services generally are covered by Medicare and Medical Assistance as well as most private insurance plans. |
Q: Do I have a choice as to which Home Care Agency to use?
A: Yes. Medicare guidelines reinforce the patients' right to choose a home care agency. Frequently, healthcare professionals may guide you to home care agencies in your area and providers for your health insurance. Ultimately, you have the right to choose the agency that you wish to provide your care; however, your physician may indicate which agency he/she prefers. |
Q: Why should I choose Peninsula Home Care?
A: Experience. Peninsula Home Care has been providing services for over 20 years. Our history of positive and high levels of patient satisfaction make Peninsula Home Care the best choice for your home care needs. |
Q: Does the Agency provide bonded, insured professionals with background checks prior to employment?
A: Our staff is highly qualified and experienced to meet your needs. We complete required background, license and reference checks on all of our direct care providers. Our professional staff is licensed by the appropriate licensing boards of their state. |
Q: What does “homebound” status mean?
A: An individual does not have to be bedridden to be confined to the home. According to Medicare, a patient is considered confined to the home if his or her condition creates a “normal inability” to leave home and if leaving home would require “a considerable and taxing effort”. |
Q: Are services available 24 hours a day?
A: Yes, our normal business hours are from 8 am until 5 PM Monday through Friday and a nurse is on call 24 hours, 7 days a week every day of the year. They may be contacted through each individual branch office. |
Q: Can I voice a complaint if I am not satisfied? How do I do that?
A: We encourage the patient/family/caregiver to let their concerns be known. To voice a complaint, you may contact the branch director at each office.
Seaford Office 302-629-4914
Salisbury Office 410-543-7550
Ocean Pines Office 410-208-4828
Each state has a specific hotline telephone number which is provided upon admission and can be found in the patient handbook.
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Q: What is HIPPA? Is my privacy protected?
A: HIPAA stands for The Health Insurance Portability and Accountability Act. According to the Centers for Medicare and Medicaid Services (CMS) website, HIPAA protects health insurance coverage for workers and their families when they change or lose their jobs.
The Administrative Simplification (AS) provisions require the establishment of national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers.
The AS provisions also address the security and privacy of health data. The standards are meant to improve the efficiency and effectiveness of the nation's health care system by encouraging the widespread use of electronic data interchange in the US health care system.
Peninsula Home Care adheres to the privacy practices outlined by HIPAA. You can read our Notice of Privacy Practices on this site. |
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